Privacy Policy

1. Data protection at a glance


General remarks

The following remarks will give you a simple overview of what will happen with your personal data when you visit our website. Personal data is any data by the means of which you can personally be identified. You will find detailed information about the topic of data protection in our Privacy Statement below.

Data collection on our website

The processing of personal Data is carried out under the responsibility of Wize-AV. Find below the contact details of our office: Productieweg 1, 6045 JC Roermond, The Netherlands, +31 (0)6 1177 3184, info@wize-av.com.

www.wize-av.com

www.wize-av.eu

www.wize-av.de

www.wize-av.fr

www.wize-av.it

www.wize-av.es

The controller is a natural or legal person, who, alone or together with others, takes decisions on the purpose and means of processing personal data (e.g. names, e-mail addresses, etc.)

How do we collect your data?
  • Product ordering and registration;
  • Requests for information, support, service or assistance
  • Registration for training, events or other materials
  • Completion of Website (contact) forms or surveys
  • Visiting/browsing the Website
  • Collaboration with Wize-AV in general
  • Incoming and outgoing correspondence with Wize-AV
  • Visiting the office of Wize-AV
  • Requesting the creation of a dealer account
  • Requesting an offer
  • Subscription to the newsletter
  • Registration to a Wize-AV event or collecting personal data on third party events
  • Filming/making photos at an event
  • Exchanging business cards
  • Verification of your identity (e.g. when a data subject contacts customer service)
What do we use your data for?

Part of the data is collected to guarantee that the website is running smoothly. Other data might be used to analyze user behavior.

What rights do you have regarding your data?

You have the right to inquire about the origin, recipient and purpose of your personal data stored with us. Furthermore, you have the right to demand the rectification, blocking and erasure of your data. If you have further questions regarding data protection please do not hesitate to contact us anytime at the above address. In addition to that, you have the right to file a complaint with the supervisory authority in charge.

Analytics tools and tools of third parties

When you visit our website your web-browsing behavior can be analyzed statistically. This is mainly done by means of so-called analytics programs. The analysis of your web-browsing behavior is usually done anonymously, it cannot be traced back to you. If you have given your consent, the favorite products can be analyzed after you have registered as a customer. You can opt out of this analysis or prevent it by refusing to use certain tools.

You can opt out of this analysis. We will inform you about the options to opt-out in this Privacy Statement.

2. General remarks and mandatory information


Data protection

Data protection is ubiquitous at Wize-AV. Data protection protects the persons behind the data stored or processed in companies. The objective of data protection and the primary goal of Wize-AV is to handle personal data in a way that nobody's personal rights are affected.

The European General Data Protection Regulation (GDPR) and the new Federal Data Protection Act (FDPA) impose a whole series of obligations to the entities responsible for processing personal data.

Personal data may only be collected and processed if it is explicitly permitted by the GDPR. The essential underlying principles of the GDPR are:

  • Lawfulness of processing, fairness of processing, transparency
  • Purpose limitation
  • Data minimization
  • Accuracy of data processing
  • Storage limitation and erasure concepts
  • Integrity and confidentiality

Handling personal data responsibly but also being aware of the risks of IT systems and applications are other essential parts of Wize-AV’s objectives.

When you use this website different kinds of personal data are collected. Personal data is any data by the means of which you can personally be identified. This Privacy Statement explains what data we collect and what we use it for. It also describes how and to what purpose the data is collected.

Please note that the transmission of data via the internet (i.e. e-mail communication) might bear security risks. Completely preventing third parties from accessing the data is not possible.

Determining the purpose of the collection, processing or use of data

The collection, processing or use of personal data serves this corporate purpose or supporting secondary purposes, such as customer service.

The company shall only collect, process and use personal data to prepare and comply with contracts, for legitimate interests, to comply with legal regulations or with consent of the data subject.

The groups of persons affected and the related data or data categories

The groups of persons affected are:
  • Current employees
  • Former employees
  • Applicants
  • Persons interested
  • Customers
  • Suppliers
  • Service providers and
  • Other business partners

The relevant data include all personal data that are necessary to comply with the different purposes.

Wize-AV does not target children with its websites.

Legal basis

Processing personal data is only lawful if it is permitted by a law, that is to say, if there is a legal basis for it.

However, further options are defined both in the GDPR and the FDPA.

Personal data is only processed in our company in compliance with legal regulations. These are, among others,

When a consent to processing personal data has been given (Art. 6 sect. 1 a GDPR),

or

When personal data must be processed to fulfill a contractual obligation or to prepare a contractual relationship (Art. 6 sect. 1 b GDPR),

or

When we are obliged to process personal data to meet legal requirements (Art. 6 sect. 1 c GDPR),

or

When we process personal data on the basis of a legitimate interest or a legitimate interest of a third party (Art. 6 sect. 1 f GDPR).

When considering the interests of the data subjects or the parties to the contract, very stringent criteria to the benefit of the data subject will be used.

Potential recipients of data transfers

Potential recipients of transmitted personal data are:
  • Public entities in case a legal obligation is in place
  • Service providers and other business partners if it is required to fulfill the individual purposes and a legal regulation permits or demands it or if the data subject has give his/her consent.
  • You will also find detailed information about the disclosure of individual kinds of data in our table on the usage of your data.
Planned data transfer to third countries

If data transfer to third countries is required, this shall exclusively be done for concluding or complying with contracts - as far as the legitimate interest of the data subject does not oppose this - considering all data protection requirements. If the intention to transfer personal data to a third country or an international organization exists, this shall be done on the basis of an adequacy decision. If data is transferred nevertheless, we recommend that adequate guaranties or binding internal data protection regulations be in place and/or, when considering interests of data subjects and the contracting parties, strict criteria to benefit data subjects be applied. Inquiries about documents, which might serve as suitable guarantees, can be made with the data protection officer at info@wize-av.com.

Deadlines for the erasure of data

Personal data will be deleted in accordance with the legal or contractually established regulations on the disposal of data and considering any legal or contractually established retention periods.

The personal data, which is not subject to legal or contractual retention or erasure obligations must be deleted immediately after becoming dispensable upon the fulfillment of the individual purpose.

Your data protection rights

The data subject has several data protection rights. Below you will find an explanation of these rights. You can use the above-mentioned contact details to observe these rights.

Right to information, rectification and erasure

Every data subject has the right to information by the data controller regarding their personal data as well as the right to rectification or to erasure or to restriction of processing or the right to object to processing and the right to data portability.

Right of revocation

Every data subject has the right to revoke their consent without the legitimacy of processing done based on the consent before revocation being affected.

Right to complain

Every data subject has the right to file a complaint with the data protection supervisory authority when they think their data protection rights have been infringed.

Right to information

Every data subject shall have the right to know if the provision of personal data is required by law or contract or required for concluding a contract, if the data subject is required to provide personal data and what the consequences of not providing data would be.

Automated decision-making including profiling

Automated decision-making including profiling is done. Profiling is every type of automated processing of personal data which consists of using this personal data to evaluate certain personal aspects of a natural person using algorithms. An automated individual decision consists in the decision being made exclusively based on algorithms without being additionally checked by a human being. In the company, this is done according to Art. 22 GDPR and the data subjects may claim their rights from Article 22 sect. 1 GDPR if necessary.

Revocation of your consent to process data

Many data processing activities are only possible with your explicit consent. You can revoke a consent given at any time. An informal e-mail addressed to us is sufficient. The lawfulness of the data processing activity carried out before the revocation remains unaffected.

Right to complain with the supervisory authority in charge

In case of data breaches the data subject can file a complaint to the supervisory authority in charge.

Right to data portability

You have the right to receive the personal data, which we processes in an automated fashion on the basis of your consent or fulfilling a contract, in a commonly used and machine-readable format. Should you request the direct portability of the data to another controller this will only be done if it is technically feasible.

SSL and/or TLS encryption

This website uses SSL and/or TSL encryption for security reasons and to protection the transmission of confidential content such as orders or requests that you send to the website's operator. You can recognize an encrypted connection when you see that the address bar of your browser changes from “http://” to “https://” and when the lock symbol appears in your address bar.

When the SSL and/or TSL encryption is activated the data that you transfer to us cannot be read by third parties.

Information, blocking, erasure

Within the framework of the applicable legal regulations you have the right to receive information, free of charge, about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, you have the right to rectification, blocking or erasure of this data. If you have further questions regarding personal data please do not hesitate to contact us anytime at the above address.

3. Data collection on our website


Server log files

The provider of the sites automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

  • Type and version of internet browser
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of server request
  • IP address

This data is not merged with other data sources.

Art. 6 sect. 1 b GDPR, permitting data processing to fulfill a contract or pre-contractual measures, forms the basis for the processing of data.

Contact form

When you send us an inquiry through the contact form, your data from the inquiry form including any contact data provided by you will be stored by us in order to process your inquiry and to answer follow-up questions.

Processing the data you inserted in the contact form is based on our legitimate interest to be in touch with you, our customer, and improve our customer service ( Art. 6, sect. 1, f GDPR). In case the contact aims at concluding a contract an additional legal basis for data processing is Art. 6 sect. 1 b GDPR.

The data you have inserted in the contact form will remain with us until you request the erasure of the data or the purpose of the data storage ceases to exist (e.g. after your inquiry has been processed).

Processing of data (customer and contract data)

Wize-AV can use your personal data for the following purposes:

  • Performance of the agreement with Wize-AV (incl. follow-up thereof)
  • Follow-up of client opportunities and leads
  • Organizing an event (incl. sending out invitations)
  • Responding to questions (whether or not received through the contact form)
  • Optimizing the quality, management and content of the Website
  • Sending newsletters
  • Creating statistics
  • Quote and invoice generation
  • Follow-up after a meeting
  • Creation of an account (free or paying) and the confirmation thereof
  • Providing support/assistance (e.g. in case of problems)
  • Send targeted marketing and advertising, updates and promotional offers based on your communication preferences and – where applicable – upon explicit consent
  • Conducting customer satisfaction studies, surveys and other market research
  • Registration of visitors of the office/building of Wize-AV
  • Confirmation of the subscription of a webinar/training/event/etc.
  • Issuing invoices and the collection thereof.

4. Plugins and Tools


YouTube

Integration of YouTube videos

We have integrated YouTube videos into our online services, which is stored on www.youtube.com and can be played directly from our website. These are all integrated in the "Extended Privacy Mode", i.e. no data about you as user are transferred to Youtube if you do not play the videos. Data is not transferred until you play the videos. We have no influence on this data transfer.This takes place regardless of whether YouTube makes a user account available via which you are logged in or no user account exists. If you are logged in to Google, your information will be directly associated with your account.

If you do not wish to be associated with your profile on YouTube, you must log out of YouTube before playing the video. YouTube stores your data as usage profiles and uses it for the purposes of advertising, market research and/or requirements-oriented design of its website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

YouTube is used in the interests of making our online presence more attractive. This represents a legitimate interest within the meaning of Art. 6 para. 1 (f) DSGVO.

YouTube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Maps

On this website we use the services of Google Maps. This allows us to display interactive maps directly on the website and enables you to conveniently use the map function.

When you visit this website, Google receives the information that you have accessed the corresponding subpage of our website.This takes place regardless of whether Google makes a user account available via which you are logged in or no user account exists. If you are logged in to Google, your information will be directly associated with your account .If you do not wish to be associated with your Google profile, you must log out before calling up a map. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or requirements-oriented design of its website. Such evaluation also takes place (even for users who are not logged in) for the purposes of providing customized advertising and to inform other social network users about activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

The use of Google Maps is in the interest of making our website appealing and to facilitate locating the places we specify on the website.This represents a legitimate interest within the meaning of Art. 6 para. 1 (f) DSGVO.

Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

5. Links to Other Websites

From time to time, our website may contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these websites.

6. Changes to Our Privacy Notice

Wize-AV may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.

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